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Goodies 2014

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Phish 2014

Phish Goodies

Phish Pre-Order Bonus

Code : PHAM367

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Goodies

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Customer By Email (G. C.)

07/04/2014

Hi,

I received my Fuego pre-order today (see bellow) and I was surprised to see that the Fuego Matchbook offered to "Everyone who pre-orders from Phish Dry Goods" (as written in the newsletter) was missing.

I was even more puzzled to read on the order summary that the item was simply "cancelled", without furthur notice (see image attached).

Meanwhile, on the Dry Goods website, the item is noted as "Processing".

So what should I trust ? Will I received it later ? Is it cancelled for goods ? If so, why ?

Thanks for your answer.

Response Via Email (Barbara)	07/07/2014
Hello, Thank you for your email. Unfortunately, we are not able to ship the Matchbook outside of the US. If you have any further questions or concerns, feel free to contact us. Sincerely, Barbara Customer Service drygoods.phish.com

Customer By Email (G. C.)

07/08/2014

Hi,

I'm really surprise that you just "can't", without any notice from you, without any explanation or even apologies !

It's already hard to be a Phish fan in Europe (no tour, no entry to contest, expensive shipping fees...) but Dry Goods don't make it easier...

It's not a big deal this time, but it's also not the first time I'm disappointed by your services : The Joy Box pre-order which arrived many months late with a missing item, the Mike Gordon's Moss pre-order which arrived without the pre-order signed card...

I can only hope that next time will be different, but I guess the odds are as thin as an Phish European Tour these days ;)

G. C.

http://www.bouncingaroundeuroom.eu/

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